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Course: The Lost Art of Listening: How Learning to Listen Can Improve Relationships (2nd Edition)
by Michael P. Nichols, PhD

CE Credit Hours: 12
Fee: $49

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This thoughtful, witty, and empathic book has helped over 100,000 readers break through conflicts and transform their personal and professional relationships. Becoming a better listener is not a one way street, you will learn how to make yourself heard when you have something important to say. Experienced therapist Mike Nichols provides easy-to-learn techniques and practical exercises that build your skills for:

Hearing what people mean, not just what they say

Resolving marital problems that are really 'listening problems'

Making sure both sides get heard in heated conflicts

Encouraging uncommunicative people to open up

Responding productively to complaining, nagging, or criticism

Numerous vivid examples are drawn from everyday life and Dr. Nichols work with therapy clients. They illustrate the five steps of responsive listening and how to put them into action in nearly any situation, even when someone is pushing your emotional buttons. A sympathetic ear can lead to better communication, fewer arguments, and stronger, more rewarding relationships.

Educational Objectives

Upon completion of this course, the clinician will be able to:

  • Articulate an understanding of basic human needs for communication with others.
  • Delineate the role listening plays in mutual understanding and respect.
  • Identify some of the underlying factors that interfere with effective listening.
  • Utilize techniques for listening that will overcome some of the roadblocks to 'getting through'.
  • Pinpoint effective ways to listen in different contexts.
  • Use these skills to effectively assist clients to improve interpersonal relationships.

Syllabus / Course Instructions

  • This course is appropriate for CE for beginning, intermediate and advanced level clinicians and addiction professionals.
  • The Course consists of reading the selected book, (hardcover, paperback or ebook) successfully completing an online posttest and filling out a course evaluation.
  • The book is not included. It must be purchased separately. We have supplied a link to the author's web site and to for your convenience. The author's web site provides more download choices.
  • Purchasing your course will give you access to both a printable copy of the test and an online version. Print the test to use as a companion as you read the book and answer the questions.
  • You cannot exit the online test once you begin, so have your answers ready.
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Bio: Michael Nichols, PhD

Michael P. Nichols, PhD, professor of psychology at the College of William and Mary, is the author of Stop Arguing with Your Kids, among numerous other books. He received is PhD from Rochester University, Rochester, New York. He did postdoctoral training in Family Therapy (U.S. Army, 1968-1970). He also did training with noted Marriage and Family Therapists, Murray Bowen and Salvador Minuchin. He is a well known therapist and a popular speaker.